Getting your tickets

Your confirmation email arrives within a few minutes of ordering and carries your booking reference. Your tickets follow straight away, as a separate email with a barcode for each one.

Show the barcode on your phone at the door. Screen brightness up, screenshot saved in case the venue has no signal, and one barcode per person: everyone in your group needs their own, so forward theirs before you set off.

Check your spam or junk folder first, and search for the booking reference rather than the sender. If it is genuinely missing, email hello@uklivetickets.com from the address you booked with and we resend it.

You are never locked out of a show by a lost email. The box office holds the booking against the name and reference on the order, so bring photographic ID and they can look it up.

Where a promoter requires the lead booker to attend, the event page says so before you buy. Otherwise the name matters only if you are asked for ID at the door.

To change a name, email us at least 72 hours before the event with the booking reference. There is no charge.

Accessible places and personal assistant tickets are arranged with the venue's access team and are issued by them, so they may reach you by a different route. See accessible booking.