Getting your tickets
How your tickets reach you, and what to do if they have not.
E-tickets, by email
Your confirmation arrives within minutes of ordering, and your tickets straight after it, one barcode per person. Show the barcode on your phone at the door; a screenshot works if there is no signal.
Nothing has arrived
Check your spam folder and search for your booking reference. Still missing: email hello@oasislive.store from the address you booked with and we resend it. The box office can also find your booking by name and reference, so bring photo ID.
Changing the name on a ticket
Free up to 72 hours before the show: email us with the booking reference. Tickets are checked against the buyer's ID at payment, so a name change is for someone in your own party, not a sale. Accessible tickets are handled by the venue, see accessible booking.